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PRIVACY POLICY

My French Connect

Effective Date: 05/20/2026·   Last Updated: 05/20/2026

Contact: jennyb@myfrenchconnect.com   ·   myfrenchconnect.com

 

My French Connect (“MFC”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the My French Connect mobile application and website (collectively, the “Service”).

By downloading, accessing, or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Service.

This policy applies to all users of My French Connect, including members, partners, and visitors, worldwide.

 

1. Information We Collect

We collect information you provide directly to us, information generated through your use of the Service, and in some cases, information from third parties.

1.1 Information You Provide

  • Full name, email address, and password when you create an account

  • Profile information such as your city, country of residence, and professional background

  • Payment information when you purchase a membership (processed securely by our payment provider — we do not store full card details)

  • Communications you send us, including support requests and feedback

  • Information you provide when participating in events, surveys, or promotions

1.2 Information Collected Automatically

  • Device information including device type, operating system, and unique device identifiers

  • Usage data such as features accessed, content viewed, and time spent in the app

  • Location data (with your permission) to show you nearby French brands and events

  • Log data including IP address, browser type, pages visited, and timestamps

  • Cookies and similar tracking technologies (see Section 7)

1.3 Information from Third Parties

  • If you sign in using a third-party service (such as Apple Sign In or Google), we receive your name and email address from that provider

  • Partner businesses may share basic engagement data with us when you redeem member perks

 

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve the Service

  • Create and manage your member account

  • Connect you with French brands, events, and professional services near you

  • Process membership fees and perk redemptions

  • Personalise your experience based on your location and preferences

  • Analyse usage patterns to improve app functionality and content

2.2 To Communicate with You

  • Send service-related emails such as account confirmations and payment receipts

  • Notify you about new partners, events, and features in the app

  • Send marketing communications where you have opted in to receive them

  • Respond to your customer support requests

2.3 For Safety and Legal Purposes

  • Detect, prevent, and address fraud, abuse, or security incidents

  • Comply with applicable laws, regulations, and legal obligations

  • Enforce our Terms of Service and other policies

  • Protect the rights, property, and safety of MFC, our users, and the public

 

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

3.1 With Partner Businesses

When you redeem a perk or attend an event at a partner venue, we share only the minimum information necessary (such as your member status and first name) to verify your eligibility. Partners are contractually obligated not to use your information for any other purpose.

3.2 With Service Providers

We work with trusted third-party service providers who assist us in operating the Service, including:

  • Payment processors (for secure transaction handling)

  • Cloud hosting and data storage providers

  • Analytics platforms (to understand how the app is used)

  • Email and push notification services

  • Customer support tools

All service providers are bound by data processing agreements and may only use your information as directed by us.

3.3 For Legal Reasons

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

 

4. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

4.1 Access and Portability

You have the right to request a copy of the personal information we hold about you, and to receive it in a structured, machine-readable format.

4.2 Correction

You may update or correct your account information at any time through the app’s settings, or by contacting us at privacy@myfrenchconnect.com.

4.3 Deletion

You may request that we delete your personal information. We will honour this request unless we are required to retain it for legal, financial, or safety reasons. To delete your account and data, contact us at jennyb@myfrenchconnect.com.

4.4 Opt-Out of Marketing

You may opt out of marketing communications at any time by:

  • Clicking the “Unsubscribe” link in any marketing email

  • Adjusting notification preferences in the app settings

  • Contacting us directly at jennyb@myfrenchconnect.com

You will continue to receive essential service communications (such as receipts and security notices) even if you opt out of marketing.

4.5 Location Data

You may disable location access at any time through your device settings. Note that some features (such as discovering nearby French brands) require location access to function.

4.6 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at jennyb@myfrenchconnect.com.

4.7 European Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority. Our lawful bases for processing include contract performance, legitimate interests, and consent.

 

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

  • Account and profile data: retained for the duration of your membership plus 2 years after account closure

  • Transaction records: retained for 7 years for legal and financial compliance

  • Communications and support records: retained for 3 years

  • Analytics data: retained in aggregated, anonymised form indefinitely

When you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

 

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

  • Encryption of data in transit using TLS/SSL protocols

  • Encryption of sensitive data at rest

  • Secure access controls and authentication requirements

  • Regular security assessments and vulnerability testing

  • Employee training on data privacy and security practices

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your rights or freedoms, we will notify you and the relevant authorities in accordance with applicable law.

 

7. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

  • Essential cookies — required for the Service to function (e.g., authentication, security)

  • Functional cookies — remember your preferences and settings

  • Analytics cookies — help us understand how users interact with the app

  • Marketing cookies — used to deliver relevant communications (with your consent)

7.2 Your Cookie Choices

You may control cookies through your browser or device settings. Note that disabling essential cookies may affect the functionality of the Service. Where required by law, we will obtain your consent before placing non-essential cookies.

 

8. International Data Transfers

My French Connect operates globally. Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located.

We ensure that such transfers are made in compliance with applicable data protection laws, including through the use of Standard Contractual Clauses approved by the European Commission where required.

 

9. Children’s Privacy

The My French Connect Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with their information, please contact us at jennyb@myfrenchconnect.com.

 

10. Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our Service.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy

  • Notify you via email or an in-app notification

  • Where required by law, obtain your consent to the new terms

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated policy, you should stop using the Service and delete your account.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

My French Connect — Privacy Team

Email: jennyb@myfrenchconnect.com

Website: www.myfrenchconnect.com

Contact: Jenny Boussaert, CEO & Founder

 

We aim to respond to all privacy-related enquiries within 30 days of receipt.

 

 

My French Connect — One App. All things French. Worldwide.

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